In the Business Process Outsourcing or BPO industry, non-voice processes actually entail activities like email marketing, making reports, processing of papers as well as several other activities where the agents are not required to speak to clients/customers. At TOC BPO Services we train our representatives for the non-voice processes by nurturing their other skills apart from the speech skills. Our agents are experts at written communication and we focus on being understood by your customers through chat and email.
Transaction processing, email support and chat support are provided by highly efficient agents. TOC agents know how to get an idea clear to the customers and resolve all customer issues through an email message or a chat message. Our non-voice processes are as cost effective and efficient as our voice processes; we have designed our services to meet your deadlines.