BPO Services for Hospitality Industry

BPO Services for Hospitality Industry

Today, operating a successful hotel can be a challenge. Management and staff need to be in sync when it comes to daily operations, cost controls, and customer service. It is important to balance and control costs, while working to increase revenues to remain profitable.

Increasing the bottom line requires work and the success of your team’s efforts should be a measurable rise in occupancy rates, ADR and RevPAR. Your efforts need to target and attract single travelers, business travelers and increase group hotel bookings etc.

The Challenge

According to research there are certain impediments that hinders the success of running a hospitality business in Nigeria such as:

  • Poor customer services
  • Technology (data security theft etc)
  • Competition
  • Marketing trends and dynamics
  • Hiring and retaining staff


Our Solutions

BPO Voice

We can help you find the best answering service for your requirements at no charge!

With our agents fully dedicated to you, we can take bookings and reservations and any other services offered by your business.

If you are considering utilizing an answering service for your company, we can help! TOC is a Call Center Outsourcing expert with over 10 years of outsourcing industry experience.

We have spent thousands of hours vetting and leveraging the strengths and specializations of the industry leading call centers and answering services. Let us help you find the answering services that best fit your requirements.

BPO Non-Voice

In the Business Process Outsourcing or BPO industry, non-voice processes actually entail activities like email marketing, making reports, processing of papers as well as several other activities where the agents are not required to speak to clients/customers.

At TOC BPO Services we train our representatives for the non-voice processes by nurturing their other skills apart from the speech skills. Our agents are experts at written communication and we focus on being understood by your customers through chat and email.


Telemarketing for hospitality industry has been used for decades now, as it is so effective. With the use of phone and other communication devices we pitch directly to prospects and customers who in turn decide to patronize your business following our marketing campaign about your business to them.

Market Research

Through our dedicated agents, we help to conduct an extensive market research in order to provide relevant data that will in turn help solve marketing challenges your business will most likely face–an integral part of the business planning process. In fact, strategies such as market segmentation (identifying specific groups within a market) and product differentiation (creating an identity for a product or service that separates it from those of the competitors) are impossible to develop without market research.

Temporal Labour

TOC can provide uniformed, fully trained and supervised labourers for cleaning, mowing and grounds keeping, light industrial, technical maintenance and general labour.




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